The insurance industry has been prevalent for a long time, and it is here to stay. However, with increased access to technology and data, new ways of doing things are becoming more and more prevalent in the industry. This is especially true when it comes to how companies manage claims and underwriting risk. Technology can help improve efficiency while also lowering costs; however, there are some trade-offs that may affect consumers in terms of pricing or coverage.

 In this article, we’ll look at some of the improvements being made by insurance companies regarding workflow automation with machine learning, claims processing, underwriting, risk assessment, improved conversational chatbot interfaces (ICB), and telematics.

How Innovation Can Affect the Insurance Industry

Insurance is the need of the hour, and innovation can make the process easier. Innovation is forecasted to have a positive impact on the insurance industry in the following ways:

  • Customer experience: Innovation will help improve customer experience as it creates enhanced products that are better suited to meet the demands of customers.
  • Efficiency: Innovation will result in better processes and systems that increase efficiency, which can help drive down costs while improving quality.
  • Cost reduction: Innovation can also lead to cost reduction when implemented effectively due to optimized processes, lower employee turnover, and other benefits associated with implementing new technologies, automation, and artificial intelligence (AI).
  • Risk management: Many innovative products are designed for risk management purposes and for mitigating potential losses through covered events such as natural disasters or cyberattacks. These innovations provide financial protection from unexpected events when they occur so you can focus on other things like running your business instead of worrying about how much money has been lost due to theft or damage caused by fire/flooding.

Workflow Automation With Machine Learning

Machine learning can automate many insurance industry tasks, from claims processing to underwriting. Insurance workflow automation is easy to accomplish with machine learning. For example, a machine learning model could be trained on data from past claims and then used to automatically route claims to the appropriate departments for review and approval.


The process of identifying the risk involved in insuring a person or business and establishing the premium rate for that risk is known as underwriting. Eight out of ten consumers undervalue the cost of buying a life insurance policy. Underwriting steps in at this point to assist people in making better choices. 

The underwriting process is becoming more efficient and accurate as data science and machine learning are used to make better decisions. With solutions like Origin’s underwriting services, you can expect to pay less when you apply for insurance coverage in the future. Insurers will be able to understand your personal situation more precisely than ever before.

Claims Processing Using Machine Learning

Machine learning uses algorithms to make predictions about future outcomes based on the data it’s fed. This can be used to track the claims process and look for patterns in how claims are handled. For example, if a claim is delayed because your client didn’t submit paperwork by a certain date or because someone else denied responsibility for the accident, machine learning will be able to tell you what’s causing delays so that you can start working on fixing those issues immediately. It also helps reduce human error in these processes so that there are fewer mistakes made during the claims process and fewer unhappy customers.

Risk Assessment

Risk assessment, by definition, is known as the process of measuring the probability and severity of a loss. It’s an important part of insurance underwriting, but it’s also used in other areas of risk management. When a consumer has both individual and employer-based life insurance policies, their sense of financial security increases to 78%.

In insurance, risk assessment involves estimating both the likelihood that you’ll need to file a claim and how much it will cost you if you do. Insurers use these estimates to decide whether or not they should offer coverage to an applicant – and at what price point. Risk assessment is used by insurers to determine how risky someone is before they purchase insurance or receive coverage from an existing policyholder; as such, it’s one way that insurers can prevent unnecessary losses while still staying profitable enough to stay in business themselves (and earn profits for shareholders).

Improved Conversational Chatbot Interfaces

Customer service chatbots can help answer common questions, offer self-service options, and automate basic tasks (such as updating an address or contact information). In addition, they can proactively reach out to customers when there is something of interest that they need to know about their policy. The goal is to make it easier for customers to complete the things that need doing — whether that’s filing a claim or changing their coverage level — without having to wait on hold with an agent or being put through multiple layers of automated phone menus.

This is just the beginning of a new era for insurance, where artificial intelligence will play an important role in improving processes and making sure that customers are getting the best possible service. This can make the process effective for everyone and make life much easier and secure for all citizens.